Terms of Service

These Terms of Service ("Terms") govern your access to and use of SlipStack ("the Service"), provided by Qelo ("we", "us", "our"). By using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

1. What SlipStack does

SlipStack lets you photograph receipts and supplier invoices and send them over WhatsApp. We extract the details, file the documents to your own Google Drive, and (on eligible plans) post entries to your connected accounting system such as Xero or Sage One ZA. The Service operates over the WhatsApp Business Platform provided by Meta Platforms, Inc.

2. Eligibility & accounts

• You must be at least 18 and able to enter into a binding contract.
• You use the Service for business purposes, and you're responsible for activity on your account and the WhatsApp number(s) you register.
• You agree to give accurate information and to keep your account and integration credentials secure.
• If you add team members or additional WhatsApp numbers, you're responsible for their use of the Service and for having the right to submit any data they send.

3. Free trial, fees & billing

• We offer a 30-day free trial, no card required.
• After the trial, paid plans are billed in advance at the rates shown on our website (in ZAR). VAT is not currently charged. Plans start from R129/month.
• Some plans include usage limits (e.g. receipts per month) and add-ons (e.g. additional WhatsApp numbers). Exceeding limits may require an upgrade.
• You can cancel at any time; cancellation takes effect at the end of your current billing period. Unless required by law, fees already paid are non-refundable.
• We may change our prices on reasonable notice. Continued use after a price change means you accept it.

4. Third-party integrations

The Service connects to third-party platforms — including WhatsApp (Meta), Google, and your accounting provider — using authorisation you grant. Your use of those platforms is governed by their own terms and privacy policies. We're not responsible for third-party services, and we may be affected if they change or restrict their platforms. You can revoke an integration at any time, which may limit functionality.

5. Acceptable use

You agree not to:

• Use the Service unlawfully, or submit content you don't have the right to submit.
• Upload malware, attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.
• Use the Service to send spam or to harass others over WhatsApp.
• Resell or provide the Service to third parties except as permitted by your plan.
• Submit fraudulent or deliberately misleading documents.

6. Your data & privacy

You retain ownership of the receipts, documents and data you submit ("Your Content"). You grant us the limited right to process Your Content solely to provide the Service (including extraction, filing and posting). How we handle personal information is described in our Privacy Policy, which forms part of these Terms. You're responsible for keeping your own records and for any legal, tax or accounting decisions you make using the Service.

7. Availability & accuracy

We aim to keep the Service available and reliable but don't guarantee uninterrupted or error-free operation. We may carry out maintenance and updates from time to time.

8. Intellectual property

The Service, including SlipStack and Qelo branding, software and content (excluding Your Content), is owned by Qelo and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service while these Terms are in effect. You may not copy, modify or create derivative works of the Service except as allowed by law.

9. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose. This does not limit any rights you have under the Consumer Protection Act or other applicable South African law that cannot lawfully be excluded.

10. Limitation of liability

To the maximum extent permitted by law, Qelo will not be liable for indirect, incidental, special or consequential damages, or for loss of profits, data or goodwill arising from your use of (or inability to use) the Service. Where liability cannot be excluded, our total liability is limited to the fees you paid us in the three (3) months before the event giving rise to the claim.

11. Suspension & termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or third-party platforms. On termination, your right to use the Service ends; data already filed to your own Google Drive and accounting system remains under your control.

12. Changes to the Service or Terms

We may update the Service and these Terms from time to time. We'll post the updated Terms here with a new date and, for material changes, give reasonable notice. Continued use after changes take effect means you accept them.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa, and you agree to the jurisdiction of the South African courts.

14. Contact

Qelo
Cape Town, South Africa
Email: info@qelo.co.za

Note: These Terms are a good-faith plain-language draft. Please have them reviewed by a legal professional before relying on them commercially. Update the entity name to the registered company name and number once incorporated.